Levi’s Men’s 505 Regular Fit Jeans, 34W x 32L

REALLY?!!!

The finish line is in sight and yet it seems so far away.  While I really only have to write three more slices (including today’s), if you are one who finds no pleasure in the writing process, you can empathize with me.  

Like so many days this month (and last March, and March of 2019, as well as March 2018), I am sitting in front of my screen having absolutely NOTHING to write about.  Perhaps it’s because I don’t feel well after yesterday’s emotional and physical trauma ~ receiving my second Covid vaccination, or maybe it’s just because I am so frustrated with my continuous struggle to write.  

So bare with me as I use this space to capture my notes while on hold with Amazon.  

Back Story

December 29th

Zach brings two bags to Kohl’s.  One bag contains a pair of Levi jeans which were purchased for him on Amazon.  The other bag contains a vest, purchased for him at Kohl’s.  Neither item fit Zach so both needed to be returned.  

Zach uses the Amazon kiosk to make the return.  He learns that he can only make the Amazon return at the kiosk and that he needs to go to Customer Service to return the vest.  Let me just say that Zach is not a shopper and would rather have a tooth pulled than exchange clothing (even if it’s for him!).  By now, Zach has reached his shopping limit and only makes the Amazon return.

January 30th

I look in the back of my car and discover a mysterious Kohl’s bag.  Curiosity gets the best of me so I open the bag and find . . . Levi’s Men’s 505 Regular Fit Jeans, 34W x 32L.  Assuming that Zach purchased the jeans, I simply brought the bag into the house and added it to the collection of things we were planning to ship to Zach.   

February 2nd

Zach and I are having a conversation on the phone and I happened to ask him about the vest. “Oh yeah, I forgot to tell you, I didn’t return the vest. I left it in your car. I figured you could do it.”

I swear I remember seeing jeans in the bag. Perhaps the vest was buried beneath the jeans.

The Kohl’s bag gets moved from the shipping pile to the dining room table (the table that collects anything that doesn’t have a home) waiting to be returned.

February 12th

The dining room table is piled high with randomness and has finally gotten to me. I grab the Kohl’s bag and cave. Perhaps I will find a little something for me as my reward.

I head to Customer Service (based on Zach’s directions!) and hand over the bag and the Kohl’s receipt. I apologize for making such a late return but I explain that I will be happy with store credit. I actually think to myself, I should have shopped first and only have to wait in line one time.

The service agent opens the bag and pulls out . . .

LEVI JEANS! NO VEST!

You may be confused so let me recap . . . remember at the beginning of this post Zach returned the jeans at the Amazon kiosk?! Looks like my brilliant college junior needs some life skills lessons. He returned the Kohl’s vest using the Amazon return slip for the jeans. Now I am left with a pair of Levi jeans that fit no one in my house and a return receipt for a vest at Kohl’s.

February 12th

I call Amazon and explain the entire story to Agatha #10022. Although confused at first, Agatha #10022 explains that the return that was made back on December 29th had just left Kohl’s. She took all of my information, assured me that they would actually find the package (with the vest), and would ship it back to me so that I could return the vest to Kohl’s and the Levi’s to Amazon. I thanked Agatha #10022 for her patience.

February 14th

I return a call from Amazon and speak to Chrystal in Kentucky. Chrystal in Kentucky explains that she received notification of the package and will be looking for it in the warehouse. In about 4 weeks (I’m not sure why it would take that long) I would receive an email with directions.

March 29th

I search through my unread and read mail, my junk, my trash, and my spam; no sign of any email from an Amazon return.

So I make the call. Now remember, I am not feeling well and I have a slice hanging over my head. After punching a bunch of different keys and getting trapped in a vicious cycle of automation, I finally reach a human. I go through the entire story with Customer Service Rep Kelly who says, “You’ll have to speak with my supervisor” and before I can even say, “Wait!” I am entertained by elevator music.

I wait for about three minutes and then decide that I should make good use of my HOLD time. I log onto the blog and begin my story . . .

I won’t admit how long it took to come to an agreement but I’m not sure it was worth the $65.00 credit that I was placed on my Amazon account.

Now that I think about it did I just earn $65.00 for this slice?

Published by georgiaaustin1

Wife, Mother, Dog Lover, Elementary Assistant Principal excited to write

4 thoughts on “Levi’s Men’s 505 Regular Fit Jeans, 34W x 32L

  1. I think the slice is priceless to be honest. As I sit listening to Julia’s elevator music as she’s on hold with Jetblue, I can completely feel you. And yes, there’s something to be said for life skills. Sometimes the most brilliant people don’t have them.

    Liked by 1 person

  2. I’ve never had that crazy of a mix up occur, but everything else you described about the pain of trying to make something right with returns and customer service totally rang true. All I can say is – sometimes there’s a reason we cave and just do It ourselves LOL. This was a really fun slice to read!

    Liked by 1 person

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

<span>%d</span> bloggers like this: